Hi Douglas, Casie
As you know closing on the Shrub Oak house was completed yesterday. I just wanted to thank both of you for all the help you provided us. Your realtor services were done in a very professional manner but above that you added a personal touch to keep us informed on what was going on. Distance was always a problem factor for us but you made things much easier. It was our intention to come to the closing in order to thank you in person but the last minute scheduling prevented us from doing that. So once again thanks for everything.
Hi Douglas and Casie,
Just wanted to take a moment to thank you both for everything you did to sell my brother's home. Kevin and I greatly appreciated your professionalism and continued efforts these past several months to ensure that we were able to sell his property. We are certainly glad that you and your office were recommended to us. We would highly encourage anyone in your area to choose Houlihan Lawrence to sell their home. This was a very difficult ordeal for us but your support and expert handling of every part of the selling process made our involvement a lot less stressful. Thank you again for helping us to finalize this sale. I wish you continued success in your company.
Houlihan Lawrence is fortunate to have you as part of their staff.
In this difficult market we were able to get a contract within two months of signing with you. You and Casie make quite the team. You both had great staging talents. I can't believe we had showings through the worst weather EVER and our buyers saw our house during a torrential rainstorm and decided to buy. They are also very happy and excited. Everything worked out well and Aldo and I thank you. It is bittersweet to leave a place that has been your home for over 30 years, but at least you made the selling of our home less stressful.
With warmest regards,
Kathy & Aldo, Yorktown Heights, NY
“Douglas exceeded our expectations and we are extremely satisfied with his service. We would recommend him to our friends and relatives!”
-The Tildens, South Salem, NY
“I am thrilled with my new home and Douglas’s professional expertise. The house was sold in just a few months.”
-Lainie Wallace, Yorktown, NY
“Douglas was professional, experienced, patient and knowledgeable about the area.”
-Mahadevan Subramani, Yorktown, NY
“Douglas surpassed our expectations, we were extremely satisfied!”
-Nauman Family, Yorktown, NY
“Much more professional than anticipated!”
-Peter Keller, Yorktown, NY
This was a difficult sale and difficult purchase because of the personalities involved and technical hurdles, like DEP permits. Douglas saved both deals several times and we could not have sold or moved without this diplomacy and expertise. Cannot thank him enough!
-Amy & Will Kefauver, Ossining, NY
Douglas is awesome! Far exceeded expectations.
-Carol Coteus, Yorktown, NY
Douglas’ service was professional and he exceeded our expectations as our real estate associate. We would enjoy working with Douglas again and we would recommend him to friends.
-Sue Newman, Yorktown, NY
People are often very quick to write letters of complaint when they receive poor service, but are just as often slow to write in thanks when that service is so good as to be exceptional. (That’s the excuse for this letter being so late!)
We just wanted to write to you to express our thanks for your help when we bought our new house.
As you know, the process of searching finding, making an offer and closing on a new home is one of the most stressful times in people’s lives. We were very happy that your professionalism, advice, and friendliness were always at hand to make the experience a lot less fraught than it might otherwise have been.
It made a great difference to us to have you on our side during the whole process, and we thank you very, very much for your help and support.
Theresa and John Duffy
P.S. – Thanks for the rake – it came in handy!
Letter to Houlihan Lawrence office manager:
“I wanted to take a moment to commend a member of your Team, Douglas Dill, for exceptional customer service and outstanding effort. My wife and I have lived here in Yorktown for twenty years and had no intention of moving until we walked into the old Lee House on Old Yorktown Road (3064 Old Yorktown Road). Less than three miles from our current home on Famwalk, the Lee House offered us a tremendous opportunity. We fell in love with the house and with the idea of restoring it and it history. To do so, meant a lot of things had to fall into place. Unfortunately for us, this did not happen. The amount of anticipated work/investment that the house required ended up being more than our budget could handle. As a result, we made the difficult (heartbreaking) decision to not move forward.
Through the entire process, Douglas was patient, professional and pleasant. Several visits to the house with contractors, inspectors, engineers and friends consumed hours of Doug’s time. When we sat with Douglas to discuss the listing of our current home, he provided us with a professional presentation that assured us that Douglas and Houlihan Lawrence would be the best to work with to sell our home. Obviously, we are not selling our home today but when we do…we will look forward to working with Douglas. Houlihan Lawrence should be proud of Douglas and the agents like him that treat customers with respect and honesty. It goes a long way”
-The Garrigan Family; November 2009
Update on the Garrigan Family November 2010:
Douglas listed their home on Farmwalk in May 2010. The house closed in December 2010 and they moved to their dream home on Old Yorktown Road in December 2010! Dreams do come true!
Email to Regional Vice President Debbie Dalton:
Email to Douglas while the home was still on the market:
Sorry about the Open House but after hours of working on our driveway it is still a sheet of ice. I would like to thank you for everything you have done so far to promote our home. I received calls from friends who saw the ad in the Pennysaver and others who saw our house on Optimum TV. Who knew random people looked at that stuff? I am so grateful that you have us listed in every possible forum. You are definitely a consummate professional and I want you to know your efforts are appreciated.
-Kathy Belardo, Yorktown, NY
Douglas, the place look AMAZING!!!! Absolutely gorgeous photos!!! VERY nicely done!!! Thankyouthankyouthankyou!
- Caroline Schott
If you have a testimonial about me, I would love to hear from you! While you're at it, let me know how you're doing in your new home. Email me today!
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